Webhosting - avoid these guys like the plague!
I found a host at nexcess.net. They claimed on their site that they could help with the e-fiction software. I can only write html and css. They lied. No one had ever heard of it. Then they took my money which was paid with paypal and claimed that someone had tried to use my credit card.
Then they said they could not set up my account because my billing account was too far from the address I used for the domain registration.
Finally, I told them to give me a refund. I still have not heard from them.
I don't understand - couldn't you just point them to the page that they have on their website regarding this?
Have you tried leaving a negative review on their reviews page or facebook etc? Most companies are pretty quick to jump on support issues when you do this.
If you've paid with PayPal, you might need to talk to them about the issue.
Definitely take it to social media companies react when you do. Not the same but I called out an issue with some exercise equipment I purchased the company gave me brand new replacements to shut me up. LOL It didn't work but they tried.