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Tracker Module not sending e-mails to anyone

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(@cloudyvisions)
Posts: 78
Trusted Member
Topic starter
 

URL to your eFiction: http://www.sinful-desire.org/archive
Version of eFiction: 3.5.2
Have you bridged eFiction, if so with what?: No
Version of PHP: In my signature
Version of MySQL: In my signature
Have you searched for your problem: Yes
If so, what terms did you try: Tracking module, tracking stories
State the nature of your problem: I have had the tracking module on my archive for a long time, and all of a sudden I've been getting e-mails from members saying that they aren't getting e-mails when stories are updating. It still has the [stop tracking story] and the "you last read this story on (date)" but no one is getting e-mails. Is there any reason why this would be happening? Do I need to reinstall the module?

Thanks in advance!


URL: http://www.sinful-desire.org/archive
Version: 3.5.2
Modules: Story End, Beta Reader, Challenges, Story Tracker
PHP:  5.2.5
MySQL: 5.0.67

 
Posted : 24/09/2010 12:10 am
(@tammy)
Posts: 2577
Member Moderator
 

If it was working before and isn't now, it's almost certainly not going to be a problem in the module.  It's probably something that's changed in your hosting setup.  Check if they've got a limit on the number of emails you can send out per hour.  Some hosting companies are implementing stuff like that to stop spammers. 


 
Posted : 24/09/2010 12:17 am
(@cloudyvisions)
Posts: 78
Trusted Member
Topic starter
 

Thank you for the suggestion. I just contacted my host to ask if they were implementing anything like that and will get back to you as soon as I know the answer.


URL: http://www.sinful-desire.org/archive
Version: 3.5.2
Modules: Story End, Beta Reader, Challenges, Story Tracker
PHP:  5.2.5
MySQL: 5.0.67

 
Posted : 24/09/2010 12:36 am
(@cloudyvisions)
Posts: 78
Trusted Member
Topic starter
 

Well, they replied and said that there aren't any blocks, and when I said that I had just tested it myself, he said that the mail looked like it was delivered successfully.


URL: http://www.sinful-desire.org/archive
Version: 3.5.2
Modules: Story End, Beta Reader, Challenges, Story Tracker
PHP:  5.2.5
MySQL: 5.0.67

 
Posted : 24/09/2010 1:16 am
(@tammy)
Posts: 2577
Member Moderator
 

Ask the people who aren't getting e-mails to check their spam/junk/trash folders.


 
Posted : 24/09/2010 10:26 am
(@lyndsie)
Posts: 1263
Member Moderator
 

Does the tracker module send out emails? I thought that was only for things you've favorited.


 
Posted : 24/09/2010 4:49 pm
(@tammy)
Posts: 2577
Member Moderator
 

Actually, I don't believe it does now that I think about it.  I think it just flags the stories you're tracking and shows you which have been updated since you last read them. 


 
Posted : 24/09/2010 8:04 pm
(@lyndsie)
Posts: 1263
Member Moderator
 

That's what I understand it to be. It just means that the OP's problem isn't with the module. Email is horribly unreliable at my site so that's why I installed the module.

cloudyvisions: this is a problem for a lot of people, so a quick search on the forums should net you some good tips.


 
Posted : 24/09/2010 9:02 pm
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