Not sure where to post this...but i just want to pass along the information i collected battling this issue on my site.
you'll start seeing users complaining they're not getting they're notifications...review notices or response notices...
The only common pattern is that they either have an hotmail address or an msn address....
If you try to send them mail from the server using the address registered as your archive email address ..they get nothing....however if you forward an email they will get it...
It appears that Microsoft is the culprit...they have implemented the use of SPF records that prevent
your email from being delivered unless your server is configured as follows
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An SPF (Sender Policy Framework) record is a specification of what servers are allowed to send mail for a given domain name. Setting up an SPF record is the current standard for preventing spoofing -- when a user receives email that appears to have originated from one source when it actually was sent from another. Spoofing usually poses a problem for users who have a default/catch-all address set up and start receiving a bunch of return error messages for emails that they didn't even send, or when your try to send mail to another mail server that requires an SPF record to verify its source. Hotmail is a good example, because as of October 2006 they require that all emails include a Sender ID/SPF or else the mail will be routed as junk.
Keep in mind that when an SPF record is installed on your account, forwarders to/from other domains will not work!
An SPF record can easily be generated on this site:
The standard format for most SPF records will look like this, unless you have special MX modifications or other arrangements for outgoing mail:
"v=spf1 a mx ~all"
Once you've created your SPF record, all you need to do is send it to your ISP's technical support center to be installed. Please note that once the SPF record is installed, it can take a few days for the email bounces to stop, and for other mail systems to see the DNS change.
If you are a Hotmail user, you will need to email Microsoft at senderid@microsoft.com to let them know that you have an SPF for your domain.
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You should ask to your hosting to set SPF.
Oh I did that a while ago....
Well, deal with spam is a long long story.
Microsoft wants you to fill many forms and if your provider is blacklisted, you can do very few.
Try adding the efiction email as Contacts at hotmail and test. In my site it works ^^
AOL address sometimes have the same problem. no one on my site with an AOL or AIM address receive e-mails. It's annoying, but not much I can do since AOL's the one deleting e-mails before they make it to my user's inboxes.
Whoever said nothing is impossible never tried slamming a revolving door.
url: https://www.potionsandsnitches.org/fanfiction
php: 7.4.33 msql: 5.6.51-community GPL
efic version: 3.5.5 latest patches: yes
bridges: none mods: challenges, tracker, story end, beta, word
Well ...we finally figured it out..
we use an add-on domain mapped to a sub-domain on our production machine
The machine is a shared host...which appears to gives fits to hotmail and msn when
they do a reverse DNS lookup...
So to solve this problem...in your email settings...
if you domain name is <mydomain>.com and your host is <my host>....
we replaced the hostname from mail.<mydomain>.com to <my host>...and what do you know it worked....
Thank you Mr Bill...mark as solved
I'm going to summarize this information in a sticky FAQ posting. Thanks tptb!
