• August 17, 2018, 07:44:56 am
• Welcome, Guest. Please login or register.
News: Posting problems?
If for some reasons you can not create your own topics, please see the problem thread in the "Site news & updates" board.

Author Topic: 500 - Internal Server Error  (Read 3107 times)

Lexi Nesmith

  • Newbie
  • *
  • Posts: 13
500 - Internal Server Error
« on: April 27, 2015, 12:44:55 am »
URL to your eFiction: manorfiction.monkeemanor.net
Version of eFiction: 3.5.5
Have you bridged eFiction, if so with what?: no
Version of PHP: 5.4.39
Version of MySQL: 5.5
Have you searched for your problem: yes
If so, what terms did you try: 500 internal server error, 500, web.config file
State the nature of your problem:

500 - Internal server error.
There is a problem with the resource you are looking for, and it cannot be displayed.

I am using godaddy as my webhost. I am apparently missing a web.config file to be able to go on to the next step in the installation process. Any assistance would be greatly appreciated.

Do you have a test account for us? no, haven't gotten far enough into the installation process to start an account


  • Administrator
  • Veteran
  • *****
  • Posts: 307
  • Country: de
Re: 500 - Internal Server Error
« Reply #1 on: May 02, 2015, 12:50:34 pm »
Visited the site, only showed some image, so couldn't check it out.

There is no such thing as a web.config file in eFiction, so this may be a godaddy thing.
I speak the worlds most widely used language: bad english


  • eFI5 QC
  • Member
  • *
  • Posts: 27
  • Country: de
Re: 500 - Internal Server Error
« Reply #2 on: May 06, 2015, 07:49:32 pm »
Wow, one even has to play around with the DOM-Tree / CSS to see the message  :-D

It only tells me the website is on Maintenance (404, file not found background image?) with a CSS-File that could not be loaded, because the host its said to be on cannot be resolved ( http://img1.wsimg-com.ide/ux/dev/css/uxcore.css )

Future home of something quite cool.

If you're the site owner, log in to launch this site

If you are a visitor, check back soon.

To be honest, THIS doesnt look like an eFiction for now problem ;)


  • Veteran
  • ***
  • Posts: 136
  • Country: au
Re: 500 - Internal Server Error
« Reply #3 on: May 17, 2015, 10:42:11 am »
I put in index.php at the end of the address and got to the efiction config. Also, isn't web.config an .Net thing - so this is Windows hosting? Does that work for efiction (I'm not saying it doesn't, I just don't know)...maybe it does because I can get to the start of the install.

Anyway, back in the day, a site had a pecking order of files to display in a directory, so check to see if there's another index or default file that's over-riding your index.php file OR check the server config somehow (I'm sorry I don't know the technical terms but if you contact the host's support, they should know what I'm talking about).

If there's a default.htm (or similar) in the /manorfiction directory, just try renaming it to default.old (or even 1default.old, in case "default" persists) and then see if you can get to the setup.
« Last Edit: May 17, 2015, 10:44:46 am by Sue »

Lexi Nesmith

  • Newbie
  • *
  • Posts: 13
Re: 500 - Internal Server Error
« Reply #4 on: May 24, 2017, 04:08:01 am »
I took another look at this problem, and it looks like I have a permission error with Windows. Does anyone know what permissions would be similar to 755 in Plesk. This is what it looks like through my control panel:

Group or user names   Inherited from   
      <not inherited>   
   Administrators   G:\PleskVhosts\monkeemanor.net\   
   SYSTEM   G:\PleskVhosts\monkeemanor.net\   
   Application pool group (IWPG_mikmicdavpet)   G:\PleskVhosts\monkeemanor.net\   
   Plesk FTP subaccount (manorfiction)   G:\PleskVhosts\monkeemanor.net\manorfiction.monkeemanor.net\install   
   Plesk FTP subaccount (manorfiction)   G:\PleskVhosts\monkeemanor.net\   
   Plesk Domain User (mikmicdavpet)   G:\PleskVhosts\monkeemanor.net\   
   Administrators   <not inherited>   
   SYSTEM   <not inherited>   
   Application pool group (IWPG_mikmicdavpet)   <not inherited>   
   Plesk FTP subaccount (manorfiction)   <not inherited>   
   Plesk Domain User (mikmicdavpet)   <not inherited>   
Permissions for Administrators   Allow   Deny
Full Control      
Read Control      
Write Control      
Execute Control      
Traverse Folder / Execute File      
List Folder / Read Data      
Create Files / Write Data      
Create Folders / Append Data      
Change Permissions      
Take Ownership   

Any assistance would be greatly appreciated! Thanks!



  • Veteran
  • ***
  • Posts: 136
  • Country: au
Re: 500 - Internal Server Error
« Reply #5 on: May 28, 2017, 10:40:56 pm »
This page has a video on setting permissions in Windows/Plesk. I'm not sure how appropriate it is, sorry. I've never run a server in anything other than Linux.